Responsibilities:
● Develop and maintain strong relationships with B2B clients to understand their business goals and challenges.
● Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.
● Collaborate with cross-functional teams to deliver high-quality products/services that meet client expectations.
● Identify opportunities for upselling or cross-selling additional products/services to existing clients.
● Analyze market trends and competitor activities to provide insights for business development strategies.
● Develop and execute client engagement plans to drive long-term business partnerships.
● Exceeds client expectation by anticipating needs and working to resolve potential issues
● before they become problematic.
● Utilizes various forms of tools and technology to deliver an unprecedented client experience.
● Maintains contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met
● Implements and enforces program practices that set proper expectations with clients and then delivers on those expectations.
● Takes over escalated telephone calls to work toward issue resolution with the client.
● Follow up with clients once action has been taken to ensure that all issues were resolved.
● Documents escalations and issues for future review.
You will fit in the role if you:
● Minimum of 2 years of B2B sales experience, preferably in SaaS or a related industry.
● Displays the ability to negotiate effectively in order to come up with amicable resolutions.
● Shows excellent verbal and written communication skills; enunciates clearly and firmly
● while being empathetic to the needs of the client.
● Proves that he or she can execute projects on time and within a budget as required.
Qualification:
● Have working in Saas or Tech or Product based Companies
● Have 2-4 years of relevant experience in B2B Sales