Role Description This is a full-time, on-site Diamond Jewellery Sales Executive role based in Surat. The role involves welcoming customers, understanding their requirements, and presenting suitable lab-grown diamond jewellery
pieces.
The Sales Executive will explain product features, certifications, pricing, and exchange/upgrade policies, while guiding customers through purchase decisions and billing.
Responsibilities include maintaining showroom displays, updating stock information, handling customer inquiries via phone or in person, and supporting post-sale service. The role also requires building long-term relationships with clients, meeting sales targets, and collaborating with the team to ensure a professional, customer-centric store experience.
Qualifications
- Strong customer service, client relationship management, and interpersonal communication skills.
- Sales, upselling, and cross-selling skills, with the ability to meet and exceed defined targets.
- Jewellery product knowledge or willingness to learn about diamonds, lab-grown diamonds, and certification standards.
- Basic proficiency in POS or billing systems, inventory handling, and record-keeping.
- Comfort communicating in English and local/regional languages commonly used in Surat.
- Professional presentation, attention to detail, and a customer-first mindset.
- Prior experience in retail sales, jewellery, luxury goods, or related fields is an advantage.
- Ability to work flexible hours, including weekends and peak festive or wedding seasons, as required.
