PrepLadder
Website:
prepladder.com
Job details:
Hiring Alert | Dialer Executive / Dialer Management Specialist
📍 Location: Noida
💼 Experience Required: 2–4 Years
🕒 Employment Type: Full-Time
Job Summary
We are looking for an experienced Dialer Executive / Dialer Management Specialist with hands-on expertise in dialer operations, campaign management, and call center processes. The ideal candidate should possess strong analytical skills along with experience in handling outbound/inbound dialing systems efficiently.
Key Responsibilities
- Manage day-to-day dialer operations for outbound and inbound campaigns
- Create, configure, and optimize dialing campaigns
- Monitor dialer productivity and campaign performance metrics
- Upload, manage, and segment calling databases
- Generate MIS reports and analyze operational performance
- Coordinate with Operations, IT, and Management teams for smooth execution
- Troubleshoot dialer-related issues and minimize downtime
- Ensure compliance with calling processes and operational standards
- Prepare reports using Google Sheets and MS Excel
Required Skills
- 2–4 years of experience in Dialer Management / Call Center Operations
- Strong knowledge of Google Sheets and Microsoft Excel
- Good analytical and reporting skills
- Strong communication and coordination abilities
Preferred Dialer Platforms:
▪ Ameyo
▪ Ozonetel
▪ Avaya
▪ Genesys
Preferred Candidate Profile
- Graduate in any discipline
- Strong problem-solving mindset
- Ability to work in a fast-paced operational environment
- Immediate joiners preferred
Interested candidates can share their updated resumes at bajwa.sargun@unacademy
OR
https://forms.gle/uJTsATmGV3E2hGwt7
Click on Apply to know more.