Concierge/ Receptionist

Part-time, day, evening, weekends

Position Overview: Respond to resident requests and welcome guest to the community. Provide an overall welcoming environment while ensuring the safety of the community and residents. 

Essential Job Responsibilities

• Welcomes, determines nature of business, directs, registers, and announces all guests and visitors to appropriate personnel or Resident/Member.
• Provides continual face-to-face communication with residents/families as a source of information for all community activities, events, policies, and procedures.
• Takes transportation requests, maintains transportation log and drives as needed.
• Answers multiline telephone system to accept incoming calls determine purpose of callers, and direct callers to appropriate personnel.
• Responds to emergency situations and is the point of contact in all emergency situations.  
• Makes reservations and maintains schedules for Guest Suites. Ensures room readiness for guests. Checks guests in and out.
• Receives payments rent fees, Guest Suites, activities, and events as well as services and products.
• Receives mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Processes clubhouse reservations for private events and guest suites.
• Receives requests for maintenance and housekeeping services. 
• Performs any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping. 
• Ensures reception area and Clubhouse are kept neat and clean.
• Notifies Director when items need to be ordered, received, and maintained office and kitchen supplies.  
• Assists with activities/events as needed. 
• Other duties as assigned. 

Education, Experience and Other Requirements

• High School diploma or GED
• Previous experience as concierge or providing resident services
• Must be at least 18 years of age

 Knowledge, Skills, and Abilities Required

• Microsoft Office programs 
• Promote teamwork in providing services to residents.

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults