Remote Solutions Engineer

Diagrid is seeking an Open Source Solutions Engineer to provide technical assistance for the open-source Dapr project and support production deployments on Kubernetes. The role involves acting as the first point of contact for customers seeking technical assistance through various channels such as email, chat, or forums. Responsibilities include diagnosing and resolving technical issues related to Diagrid products, ensuring timely responses within SLAs, and escalating unresolved issues to engineering teams while maintaining ownership until resolution. The engineer will contribute bug fixes, enhancements, and features requested by customers to the Dapr open-source project and participate in quarterly planning meetings to influence project direction and feature scope. The role also requires documenting technical issues and resolutions in a knowledge base, creating and maintaining product documentation, code samples, and troubleshooting guides. Collaboration with the Customer Success team to identify, prioritize, and resolve bugs and feature requests is essential, as well as working with the Open Source Engineering team on Dapr upstream improvements. The engineer will help customers adopt Diagrid products and distributed system architectures with Dapr and contribute to webinars, workshops, and training sessions to educate users on product features and updates.