Customer Service Associate

As a Technical Customer Service Associate at Devi AI LLC, you will be an essential part of our team, providing top-notch support to our valued customers. Your role will involve utilizing your expertise in customer support, effective communication, problem-solving, and English proficiency (written) to ensure customer satisfaction and maintain positive relationships. Key responsibilities: - Respond promptly to customer inquiries through various channels such as email, chat about our Tools. - Identify and assess customers' needs to achieve quick and effective solutions. - Handle and resolve customer complaints in a professional and timely manner. - Provide accurate product information and guidance to customers. - Perform basic software testing to replicate customer-reported issues and verify bug fixes. - Document and report software bugs or glitches discovered during customer interactions. - Collaborate with internal teams to address customer issues and improve overall customer experience. - Maintain detailed records of customer interactions, transactions, and technical issues. - Continuously strive to meet and exceed customer satisfaction goals. If you are a dedicated and customer-focused individual who thrives in a fast-paced environment, we want you to join our team at Devi AI LLC and help us deliver exceptional customer service. Apply now and be a part of our exciting journey!

Devi AI is pioneering text-to-action AI agents that automate sales, marketing, and finance tasks for small businesses. Founded by a Canadian entrepreneur and supported by a global team, Devi AI has earned multiple innovation awards for its groundbreaking products.