Trimble Inc.
Website:
trimble.com
Job details:
Title: L1 Cloud Support Engineer
Reports to: Engineering Manger
Job Description
- 1st Line Support for Cloud based applications (AWS, Azure, Google Cloud)
- Investigate and resolve incidents at first line to maintain application availability
- Supporting circa 100 cloud based applications
- Communicate updates with requesters and stakeholders throughout incidents via ticketing platform and instant messenger
- Participate in technical investigations and relay/update stakeholders on progress
- Able to analyse service dashboards to identify issues with services
- Able to follow written runbooks to restore service quickly and efficiently
- Knowledge of ITIL Processes including Incident Management, Request Fulfillment, Change Management
- 24 x 7 Operation, need to be willing to operate in rotational shift patterns
- Work to contracted Service Levels - response and resolution targets
- Prioritise your workload based on priority relating to business impact
- Effectively and efficiently escalate to other support teams when need additional support
- Escalate to senior stakeholders during Major Incidents
- Identify areas of improvement and raise them as part of continual service improvement
- Willing to share knowledge and documentation to continuously improve knowledgebase
- Interacting with colleagues and customers across the globe
Requirements
- Strong written and verbal English
- At least 1 year working with a SaaS (Software as a Service) product / service
- Experience working within AWS or Azure is desired
- Understanding of incident management, service request fulfillment
- Experience in working in an ITSM Tool (ticketing tool such as FreshService, ServiceNow,Remedy, Salesforce, HP Service Manager)
- Willing to work rotational Shifts for 24x7 service coverage
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Trimble’s Privacy Policy
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.
Click on Apply to know more.