At Dugans Veterinary Hospital we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient. 

Reports to : Practice Manager

Pay : $20.00/hour

Core Responsibilities: 

• Welcome clients and patients with warmth, professionalism, and empathy 

• Answer phone calls and emails promptly while providing accurate information 

• Manage appointment scheduling and maintain efficient client flow 

• Process payments and maintain precise client and patient records 

• Collaborate closely with veterinarians and medical staff to support patient care 

• Handle client concerns with discretion, understanding, and problem-solving skills 

• Uphold our hospital’s standards for client confidentiality and service excellence 

Education & Experience:

• Previous experience in a client service role (veterinary or healthcare preferred) 

• Exceptional communication, interpersonal, and organizational skills 

• Strong attention to detail and ability to multitask in a fast-paced environment 

• Proficiency with computers and, ideally, practice management software 

• A professional appearance and demeanor, with genuine compassion for pets and their owners 

Benefits :

• A refined, team-oriented environment dedicated to client satisfaction and patient care 

• Competitive compensation and comprehensive benefits 

• Opportunities for professional development and continuing education 

• Employee discounts for veterinary services and products 

If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the Dugans Veterinary Hospital team.