Desktop Support Engineer L1
Iron Systems, Inc
- Location
- Pune/Pimpri-Chinchwad Area
- Job type
- Full-time
Required skills
- backend
- communication skills
- compliance
- DHCP
- DNS
- Service Level Agreements
About the role
Iron Systems, Inc
Website:
ironglobal.com
Job details:
Roles And Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile phones and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skills
- Good knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Good to have Skills
- L1-level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to the backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labeling racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
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