Excis Compliance
Website:
excis.com
Job details:
WE’RE HIRING: Desktop Support Engineer (L1.5). / ON-CALL DESKTOP ENGINEER – NAVI,MUMBAI INDIA
Join Excis – a global IT support leader operating across 190+ countries with 6,000+ engineers and 200+ enterprise clients worldwide.
At Excis, we believe in innovation, collaboration, and creating a supportive, growth-oriented environment where people thrive. If you’re passionate about IT support and enjoy solving technical challenges while delivering excellent customer service, we’d love to hear from you.
Position: Onsite IT Support Engineer L2 / On-Call Desktop Engineer
Location: Navi,Mumbai India
Shift Requirement: Flexible, including early morning shifts starting as early as 3:00 AM IST
Requirements
What You Will Do:
- Independently resolve on-site incidents and service requests
- Provide VIP user support with professionalism and urgency
- Deliver end-to-end Digital Bar / Walk-in Centre support, including quick fixes and device swaps
- Support boutique IT environments and workplace applications
- Troubleshoot desktops, laptops, printers, docking stations, and peripheral devices
- Hands-on support for POS systems, barcode scanners, and payment peripherals
- Perform meeting room and AV support (Teams, Zoom, and vendor equipment)
- Provide Microsoft Office 365 support including Outlook, Teams, Excel, mailbox and profile configuration
- Perform Windows OS installation, reimaging, deployment, and user data migration
- Support PC refresh activities including staging, testing, replacement, decommissioning, and asset tracking
- Maintain CMDB and asset management updates
- Coordinate with Level 2 and Level 3 teams for escalations and issue resolution
- Support LAN/WAN basics and server room equipment as hands-and-eyes support
- Manage printer and MFP support including vendor coordination
- Log and track incidents and service requests in ITSM tools while ensuring SLA compliance
- Conduct end-user training and new user induction sessions
- Promote automation and remote resolution initiatives to improve operational efficiency
- Manage local IT stock and support project activities
Required Skills And Experience
- 2–4 years of experience in Desktop Support or IT Support roles
- Strong troubleshooting and customer-facing support skills
- Experience supporting VIP users and multiple environments
- Strong knowledge of Windows 10/11 deployment, configuration, and troubleshooting
- Hands-on experience with Microsoft Office 365 support
- Knowledge of Active Directory and basic networking concepts
- Experience with desktop and laptop imaging tools such as SCCM, MDT, or USB-based deployment
- Understanding of ITSM tools, HAM processes, and ITIL practices
- Ability to prioritize tasks and work independently in an on-call support environment
- Good communication skills in English and local language
Educational Qualification: Bachelor’s Degree (Technical discipline preferred)
Benefits
Why Join Excis:
At Excis, your work directly impacts user satisfaction and business success. We offer competitive compensation, continuous learning and career growth, exposure to global enterprise environments, a collaborative and people-first culture, and the opportunity to work with cutting-edge technologies.
Ready to grow your IT career with a global leader? Apply now and become part of Excis India.
Click on Apply to know more.