Movate
Website:
movate.com
Job details:
Desktop Support Engineer - Healthcare Imaging / Eye Care Equipment Support
📍 Location: Bangalore / Chennai
🕒 Experience: 3+ Years
💼 Employment Type: Full-Time
About the Role
We are seeking a Desktop Support Engineer with hands-on experience supporting Healthcare Imaging, Eye Care, Diagnostic, or Medical Equipment environments. The ideal candidate should have strong expertise in Windows desktop support, device connectivity troubleshooting, healthcare IT workflows, and end-user support within hospitals, clinics, or diagnostic centers.
Key Responsibilities
- Install, configure, and support Windows desktops, laptops, and peripherals used with healthcare and eye-care equipment.
- Troubleshoot connectivity issues between PCs and medical devices, imaging systems, and diagnostic equipment.
- Configure and maintain healthcare applications and device interfaces.
- Support imaging environments including PACS, RIS, DICOM, HL7, and related healthcare workflows.
- Diagnose and resolve hardware, software, printer, and network-related issues.
- Manage incidents and service requests through ticketing tools while meeting SLA requirements.
- Work closely with vendors and field engineers for device installation, maintenance, and issue resolution.
- Provide technical assistance and training to clinicians, technicians, and end users.
- Maintain detailed documentation of incidents, troubleshooting activities, and resolutions.
- Escalate complex technical issues to higher-level support teams when required.
Mandatory Skills
- Windows 10/11 Desktop Support
- Laptop/Desktop Hardware Troubleshooting
- Active Directory User Administration
- TCP/IP, DNS, DHCP, VPN Troubleshooting
- ServiceNow or other ITSM / Ticketing Tools
- End User Computing (EUC) Support
- Printer & Peripheral Device Support
- Strong Customer Service and Communication Skills
Highly Preferred Experience
✅ Healthcare Imaging Systems
✅ Eye Care Equipment Support
✅ Diagnostic Device Support
✅ PACS Administration
✅ RIS / VNA Support
✅ DICOM & HL7 Protocols
✅ Radiology / Ophthalmology Equipment Integration
✅ Medical Device Connectivity Troubleshooting
Click on Apply to know more.