Website:
scoutit.in
Job details:
We're looking for
Desktop Support Engineers!
Responsibilities
- Provide first- and second-level support for desktops, laptops, mobile devices, printers, and other IT assets
- Respond to user queries via ticketing system, phone, email, and in-person; resolve or escalate issues as needed
- Install, configure, and maintain Windows, macOS, and Linux operating systems and supported applications
- Manage user accounts, permissions, and access rights in Azure Active Directory, Microsoft 365, or Google Workspace
- Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN, DNS, etc.)
- Support collaboration tools (Zoom, Microsoft Teams, Google Meet, etc.)
- Maintain and deploy system images using tools such as SCCM, Intune, JAMF, or equivalent
- Monitor hardware and software inventory; assist in lifecycle management of IT assets
- Follow ITIL or internal procedures for incident, change, and problem management
- Document support processes, issue resolutions, and knowledge base articles
- Participate in IT projects and support office moves, upgrades, or migrations
- Maintain up-to-date system/network documentation, runbooks, and change logs
- Identify opportunities for automation, optimization, or standardization across the IT environment
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Proficiency in Windows 10/11, macOS, and Microsoft Office Suite
- Working knowledge of Active Directory, Group Policy, and remote management tools
- Familiarity with endpoint protection, patching, and basic cybersecurity principles
- Basic scripting (PowerShell, Bash, etc.) is a plus
- IT certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL are advantageous
- Must be comfortable supporting global teams and working in PST or overlapping time zones when required
(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: microsoft,hiring,active directory
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