Infocloud IT Services Pvt Ltd
Website:
infocloudglobal.com
Job details:
Company Description
Infocloud IT Services Pvt Ltd, an ISO 27001:2022 certified company, is a multi-cloud service provider specializing in implementing diverse IT projects, including public cloud deployments, cloud migrations, and hybrid setups. Known for its innovative solutions, Infocloud offers a combination of traditional Infrastructure as a Service (IaaS), security, and Virtual Desktop services, tailored to meet modern business needs. With a team of experienced professionals and a global footprint serving markets like the UAE, Kuwait, Bahrain, Taiwan, and the USA, the company prides itself on delivering exceptional and forward-thinking services. At Infocloud, cutting-edge technology and a commitment to client success drive every initiative.
Hiring: Desktop Support Engineer (L1–L2) | Mumbai - Client Site
We are looking for a Desktop Support Engineer who takes ownership of issues and ensures timely resolution. This role is suited for someone who can independently handle L1 tasks while being comfortable stepping into L2-level troubleshooting when required.
Key Responsibilities
- Provide end-to-end desktop and laptop support (hardware and software)
- Resolve OS, application, and access-related issues
- Manage Active Directory, user accounts, and permissions
- Handle onboarding and offboarding IT setups
- Troubleshoot LAN, Wi-Fi, VPN, and basic networking issues
- Coordinate with internal teams when required and ensure closure of tickets
Requirements
- 0.5–2 years of experience in Desktop Support (L1–L2)
- Strong knowledge of Windows and Mac operating systems
- Basic understanding of networking concepts such as IP, DNS, DHCP, and VPN
- Ability to handle multiple issues efficiently
- Good communication and user-handling skills
Location - Thane, Maharashtra
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