Excis Compliance
Website:
excis.com
Job details:
WE'RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN INDIA!
Excis is a global IT support leader driven by innovation and collaboration. We're looking for a proactive RTO (Remote Technical Operations) Desktop Support Engineer to provide onsite and remote technical support, manage IT assets, and ensure a seamless end-user experience across our enterprise environment. Join us for a rewarding career in a supportive, family-like workplace where you'll have the opportunity to grow your technical expertise while making a real impact.
Clients in 190+ Countries 6,000+ Engineers 200+ Enterprise Clients
We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first.
What You'll Do
- Provide onsite support for hardware, software, networking (VPN/LAN), and end-user incidents.
- Install and configure applications and peripherals (printers, scanners, AV equipment, etc.) based on ServiceNow requests.
- Troubleshoot and resolve desktop and laptop issues.
- Perform OS imaging and device deployment activities.
- Update and manage tickets in the ITSM tool.
- Escalate unresolved issues to appropriate support teams.
- Participate in technical calls related to end-user computing issues.
- Create and maintain technical documentation.
- Liaise with client leads and participate in governance discussions.
Requirements
What You Need
- Proven experience as a Desktop Support Engineer or Technical Support Engineer.
- Hands-on experience with Windows 11 and Mac OS environments.
- Strong knowledge of Microsoft Intune and OS image deployment.
- Working knowledge of Microsoft Office and end-user peripherals.
- Understanding of network security practices and antivirus solutions.
- Excellent troubleshooting, communication, and customer-facing skills.
- Ability to provide remote and onsite support effectively.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is an advantage.
Benefits
Why Join Us?
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in India and help deliver world-class IT support to enterprise customers worldwide!
Click on Apply to know more.