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Job details:
Job Summary:
We are looking for a Desktop Support Engineer to provide technical assistance and support for incoming queries related to computer systems, software, and hardware. The role involves diagnosing and resolving technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, printers, and related hardware
- Install, configure, and maintain operating systems (Windows/Mac) and applications
- Troubleshoot hardware, software, and network issues
- Manage user accounts, permissions, and passwords
- Support email systems and collaboration tools (e.g., Outlook, Teams)
- Perform regular system updates, backups, and maintenance
- Set up and configure new systems and devices for employees
- Maintain IT asset inventory and documentation
- Coordinate with vendors for hardware repairs and replacements
- Ensure compliance with IT policies and security standards
Must-Have Skills:
- Strong knowledge of Windows OS and basic networking concepts
- Hands-on experience in troubleshooting hardware and software issues
- Familiarity with Active Directory and user management
- Basic understanding of LAN/WAN, VPN, and network troubleshooting
- Knowledge of MS Office and email configuration
- Good communication and problem-solving skills
Good-to-Have Skills:
- Experience with ticketing tools (e.g., ServiceNow, Jira)
- Knowledge of remote desktop tools
- Basic understanding of cybersecurity practices
Educational Qualification:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Key Competencies:
- Strong analytical and troubleshooting skills
- Good communication and interpersonal skills
- Ability to work independently and in a team
- Quick learner with a proactive attitude
Click on Apply to know more.