Accel IT Services - A Division of Accel Limited
Website:
accelits.com
Job details:
Desktop Support Engineer - Manufacturing IT
Location:
Faridabad Manufacturing Plant, Near Hardware Chowk, Faridabad
Work Mode:
Onsite
Work Schedule:
- Rotational 24x7 shifts (9-hour shift including 1-hour break)
- 1 fixed day off per week
Experience Required:
2- years of experience in desktop support, with prior experience supporting a manufacturing
environment.
Key Responsibilities:
- Provide onsite desktop support at the manufacturing plant, including:
- Desktops and laptops
- Barcode and MRP printers
- Handheld barcode scanners, fixed scanners, RF scanners
- Support production line IT infrastructure and ensure zero/minimum downtime
- Identify and diagnose issues quickly, providing immediate solutions or effective workarounds to
prevent production halts
- Handle IT incidents, service requests, and changes using ServiceNow or similar ITSM tools
- Monitor and manage tickets in line with defined SLAs, escalating where necessary
- Perform hardware/software troubleshooting, installation, and configuration
- Document incidents and resolutions for knowledge sharing and continual service improvement
- Coordinate with L2/L3 teams or vendors for escalations when required
Skills and Qualifications:
- Solid understanding of IT fundamentals (Windows OS, hardware, networking basics, etc.)
- Hands-on experience with manufacturing-critical IT equipment
- Working knowledge of ServiceNow or similar ITSM platforms
- Familiarity with Incident, Problem, and Change Management processes
- Ability to work independently in a fast-paced production environment
- Strong communication and interpersonal skills
- Diploma/Degree in Computer Science, IT, or related field (preferred)
Preferred Certifications:
- - A+, N+, ITIL Foundation (optional but advantageous)
Click on Apply to know more.