Desktop Specialist
Dun & Bradstreet India
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- communication skills
- DNS
- macOS
- Outlook
About the role
Website:
dnb.co.in
Job details:
Role & responsibilities
- Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripherals
- Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end users
- Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experience
- Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolution
- Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devices
- Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party tools
- Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controls
- Support user account activities including profile issues, local permissions, and device access in line with IT security policies
- Work closely with Identity, Security, and Network teams to resolve access-related or policy-driven issues
- Facilitate knowledge sharing among colleagues and actively contribute to the onboarding and mentorship of junior team members
- Support global and local initiatives such as office moves, device refresh programs, or technology rollouts.
Preferred candidate profile
- Strong hands-on experience supporting Windows 11 Enterprise environments.
- Practical experience supporting macOS in a corporate environment
- Solid knowledge of PC/Mac hardware, break-fix support, and peripheral troubleshooting
- Experience working with ITSM tools, remote support utilities, and device management processes.
- Understanding of network fundamentals (Wi-Fi, VPN, certificates, DNS).
- Strong customer-first mindset with excellent communication skills
- Proven ability to prioritize workload and work effectively under SLA pressure
- High level of ownership, accountability, and attention to detail
- Team-oriented approach aligned to IT Operation goals.
- 37 years of experience in Desktop Support, EUC, or IT Operations roles
- Relevant certifications (preferred): o Microsoft Certifications o Apple macOS Support o ITIL Foundation
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