Cosette Network Pvt Ltd
Website:
cosettenetwork.com
Job details:
Exp.:- 5+ yrs
Location :- Remote
Requirements
• Proven experience as a helpdesk engineer or other customer support role for 5 or more years.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Strong knowledge of operating systems and common software applications (Office Suite, email clients).
• Familiarity with networking concepts and troubleshooting basic network issues.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Customer-oriented, cool-tempered and always being professional
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are not mandatory but it’s advantage.
• Previous experience in working with Architectural, Engineering or Construction firms is not mandatory but it’s advantage.
• Previous experience working in an IT Managed Service Provider firm is not mandatory but it’s advantage.
Performance Metrics.
• Customer satisfaction ratings.
• Resolution rate and time for incidents, including escalated issues.
• Accuracy in documentation and contributions to the knowledge base.
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