We are a compassionate, patient-centered behavioral health organization dedicated to helping individuals and families navigate life’s most challenging moments. Every day, we work to create a safe, welcoming space where people feel heard, supported, and empowered to take the next step toward healing.
As our Intake Clinician, you will often be the very first point of contact for patients seeking help. Your role is more than gathering information—it’s about building trust from the first conversation, assessing needs with empathy, and ensuring each patient is connected to the right services quickly and effectively. This position will help assess the needs of walk-in and telephone callers and ensure their referral to the service or resource to best address their needs. Shift is 7:00pm - 7:30am as needed to fill in coverage.
Responsibilities and Duties
- Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
- Conduct compassionate, thorough intake assessments, both in-person and via telephone.
- Evaluate presenting concerns, mental health history, risk factors, and immediate needs using evidence-based screening tools.
- Collaborate with clinical teams to determine the most appropriate level of care and treatment plan.
- Provide crisis intervention and safety planning when necessary.
- Maintain accurate, timely documentation in our electronic health record (EHR) system.
- Serve as a knowledgeable resource for clients and families, explaining services, processes, and next steps in clear, supportive language.
- Assume responsibility in maintaining a safe, orderly and therapeutic physical environment for all patients.
- Make appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
- Assist clients who are not admitted into a program with follow through of clinical referrals and recommendations.
- Provide pertinent clinical information to physician and program staff who will be reviewing the patient, to ensure a smooth transition for the patient.