We are looking for a professional and organized Call Center Coordinator to join our team. You will serve as the primary communication hub, managing phone interactions. This position assesses the needs of prospective patients and phone callers, ensuring referral to the service or resource that best addresses their needs. The ideal candidate will provide exceptional service, resolve complex issues, and ensure a seamless experience for our callers.
KEY RESPONSIBILITIES:
- Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.
- Conducts crisis assessment and planning with clients
- Assesses client’s emotional state and mental health
- Performs risk assessments to determine client’s risk of harm to self and others.
- Assesses need for community outreach (911)
- Makes appointments for assessment at Desert Parkway
- Makes referrals to community partners when appropriate
- Completes Call Inquiry Sheet and file appropriately
- Enters appointments and notes in AIS promptly
- Attends and participates in monthly staff meetings
- Provides courteous, empathic, and professional service
Schedule is Friday, Saturday, and Sunday from 6:00am - 6:30pm