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Technical Implementation Manager

Salary

₹12 - 18 LPA

Min Experience

5 years

Location

Barcelona, Catalonia, Spain

JobType

full-time

About the role

Who is Derbysoft?

DerbySoft has been a global technology leader serving the world’s top travel brands since 2002. We’re redefining hotel distribution and digital marketing through innovative solutions that connect travel suppliers, distributors, and media partners. With our expansion into digital marketing, DerbySoft is investing in our SaaS advertising platform to deliver cutting-edge business intelligence, bidding automation, and connectivity for hotel chains and marketing agencies. Our goal is to drive bookings and revenue with maximum ROI through advanced technology.


What Do We Do?

DerbySoft reinvents its business constantly and has entered the digital marketing space in order to drive growth through technology. DerbySoft is uniquely positioned to deliver the #1 marketing platform for the hotel industry and investing accordingly. Click is our SaaS advertising platform. It integrates business intelligence, bidding automation as well as connectivity and caching. The platform allows hotel chains and marketing agencies to budget, automate and control digital marketing campaigns across multiple media partners, ultimately driving bookings and revenue at the highest ROI.


What Will You Do?

The Technical Implementation Support Manager will act as the primary point of contact between new customers and DerbySoft. The candidate will implement customers according to the contractual and product requirements in a fast and efficient manner. They are expected to give feedback to management to provide continued improvement in service and operational effectiveness thus enabling the organization to meet its commercial objectives and satisfaction for our clients.

  • Implement hotel chains and OTAs on DerbySoft’s digital marketing platform Click
  • Implement new channels
  • Provide technical support for both suppliers and distributors
  • Work closely with software engineers to solve implementation challenges


What Do You Bring to the Table?

  • Fluency in English (written and spoken)
  • Flexibility of work schedule and ability to adapt to working hours of both internationally based colleagues and customers.
  • The role requires a background in hospitality electronic distribution or digital marketing
  • University/College degree and/or a minimum of 5 years work experience in digital marketing, travel and/or hospitality
  • Creative problem solver with an entrepreneurial spirit
  • Ability to read, understand, and explain software specifications
  • Ability to act as a liaison between hotel chains, channels, and software engineers
  • Strong analytical skills
  • Strong planning and organizational capabilities
  • Faultless communication, written and verbal
  • Independent and self-disciplined approach to market analysis, seeking product updates and training with an ability to communicate commercial opportunities to both internal peers and external customers
  • Proficiency in Google Docs and MS Office applications
  • Ability to adapt quickly to new technologies, products and procedures
  • Ability to work and thrive in a multi-tasked and fast-paced environment
  • Ability to build effective relationships through positive communication that motivates and influences others. Nurtures customer relationships by recognizing and delivering on customer needs and opinions
  • Ability to use technical knowledge and experience, incorporating functional skills and broad-based business knowledge to meet and exceed job requirements and customer expectations
  • Well-developed interpersonal and communication skills


Why Work at Derbysoft?

  • Competitive Compensation: Attractive salary based on experience, plus annual and referral bonuses.
  • Benefits: Health coverage, pension plan, transport/restaurant vouchers, and free coffee to fuel your day.
  • Flexibility: Hybrid work options (office + remote).
  • Environment: Casual, collaborative culture in a modern office on Diagonal in Barcelona’s city center.
  • Growth: Work with passionate experts, leverage cutting-edge technology, and advance your career in a rapidly evolving industry.


Please send CV’s in ENGLISH!

Please Note:

*No agency or contractor resumes accepted

*No Visa Sponsorships for this position

*No relocation assistance

About the company

DerbySoft has been a global technology leader serving the world's top travel brands since 2002. DerbySoft is redefining hotel distribution and digital marketing through innovative solutions that connect travel suppliers, distributors, and media partners. DerbySoft is investing in its SaaS advertising platform, Click, to deliver cutting-edge business intelligence, bidding automation, and connectivity for hotel chains and marketing agencies.

Skills

english
google docs
ms office
hospitality
digital marketing
software specifications
problem solving
analytics
planning
organization
communication
adaptability
relationship building