About the role
We're looking for an Engagement Manager with a strong background in project management, client engagement, and digital transformation—preferably with Department of Defense (DoD), federal agency, or enterprise experience. If you're a veteran or have DoD/federal expertise, your ability to lead, strategize, and execute solutions in structured, high-stakes environments makes you a perfect fit.
This role is about more than managing projects—it's about leading change, solving problems, and ensuring mission success for our clients.
Primary Responsibilities
Support clients in achieving sustained digital accessibility through expert consultation and guidance.
Manage a portfolio of clients, ensuring responsiveness to each client's needs and maintaining high levels of service.
Assess client organizations, build strong relationships, and develop effective change management strategies to ensure successful outcomes.
Utilize creative problem-solving skills to overcome both organizational and technical obstacles, driving rapid and effective change.
Lead cross-functional teams of subject matter experts to deliver comprehensive solutions.
Organize and manage projects to ensure timely delivery of high-quality work within budget constraints.
Communicate and collaborate effectively with clients and internal teams, both in-person and virtually, using strong verbal and written communication skills.
Take a proactive approach to identifying challenges and offering innovative solutions.
Stay current with rapidly evolving technologies, tools, and processes in front-end digital development and accessibility, leveraging the full range of Deque's offerings and capabilities.
Requirements
Minimum 8 years of project/account management experience, including 5 years in professional services.
At least 3 years of experience with SaaS product implementations.
Military, DoD, or Federal Experience a Plus – Veterans and individuals with federal agency experience are strongly encouraged to apply.
Strong knowledge of agile methodologies, web development technologies, and accessibility standards.
Excellent communication, organizational, and leadership skills.
Ability to travel domestically and internationally.
Bachelor's degree in Engineering or MBA preferred.
Certifications such as CPACC or PMP are a plus.
About the company
Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.
