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Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels and Retention of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing, and all are processed correctly.
Facilitates and /or conducts technical training, sends employees to training as per schedule
Monitors technicians' daily productivity reports and corresponding payroll records
Monitors and follows up on parts orders with the parts manager to ensure availability.
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