Bajaj Finserv
Website:
bajajfinserv.in
Job details:
Location Name: Pune Corporate Office - Mantri
Job Purpose
“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity
Duties And Responsibilities
Duties and Responsibilities:
- End to end resolution on customer complaints with 100% close-looping
- Daily SLA Delivery as per defined matrix for escalation queues
- Optimise Productivity and improve Quality
- Timely responses with resolution to Social Media and RBI and Senior Management complaints especially complaints
- Audits to improve processes and reduce Complaints
- Escalation analysis and improvements, look at process re-engineering points to improve any gaps in processes
- CSAT / NPS Target achievement and delivery of actions to improve serviceRequired Qualifications and Experience:
- Should have 4-5 years of experience in managing Experience and Service
- Prior experience in handling service processes and understanding customer needs
- Should be passionate about Customer Experience
- Should be a graduate preferably
- Should have collaborative work style to engage with peers & colleagues across the company.
- Should have excellent communication skills along with strong presentation and data analytics skills.
- Self-motivated and a self-starter.
Required Qualifications And Experience
Duties and Responsibilities:
- End to end resolution on customer complaints with 100% close-looping
- Daily SLA Delivery as per defined matrix for escalation queues
- Optimise Productivity and improve Quality
- Timely responses with resolution to Social Media and RBI and Senior Management complaints especially complaints
- Audits to improve processes and reduce Complaints
- Escalation analysis and improvements, look at process re-engineering points to improve any gaps in processes
- CSAT / NPS Target achievement and delivery of actions to improve serviceRequired Qualifications and Experience:
- Should have 4-5 years of experience in managing Experience and Service
- Prior experience in handling service processes and understanding customer needs
- Should be passionate about Customer Experience
- Should be a graduate preferably
- Should have collaborative work style to engage with peers & colleagues across the company.
- Should have excellent communication skills along with strong presentation and data analytics skills.
- Self-motivated and a self-starter.
Click on Apply to know more.