CHANDIGARH UNIVERSITY
Website:
cuchd.in
Job details:
Chandigarh University is looking for an experienced Deputy Manager – Admissions to lead a high-performing counselling and admissions team.
The role will be responsible for driving student enrolments and counselling operations, while managing and developing a team of Admission Counsellors / Team Leaders.
The ideal candidate should have strong experience in admissions counselling, tele-sales, team management preferably within Education or EdTech.
Key Responsibilities
- Lead, manage and mentor a team of Admission Counsellors / Team Leaders.
- Monitor key metrics including calls, connect ratio, lead conversion, counselling, enrolments, revenue and productivity.
- Set daily/weekly/monthly targets and ensure achievement through effective team management.
- Monitor CRM usage, lead allocation, follow-ups and data hygiene.
- Improve counselling scripts, objection handling, follow-up mechanisms and closure techniques.
- Identify underperforming team members and implement performance improvement plans.
- Coordinate with Marketing, Operations, Finance and Academic teams to ensure smooth admissions.
- Ensure a high-quality student/parent experience throughout the admission journey.
Candidate Profile
- Graduate/Postgraduate in any discipline.
- 6+ years of overall experience in Education, EdTech or related functions.
- Minimum 2–3 years of team-management experience.
- Proven experience managing a sizeable counselling/Counselor team.
- Strong track record of achieving admission, enrolment.
- Experience working with CRM systems and sales dashboards.
- Strong analytical, communication, negotiation and people-management skills.
- Comfortable working in a high-volume, target-driven environment.
Preferred Background
Candidates from the following organizations/functions will be preferred:
- Universities / Higher Education Institutions
- EdTech companies
- Online / Distance Education
- Study Abroad / Overseas Education
- Test Preparation / Coaching
- Vocational / Professional Education
Click on Apply to know more.
