danamojo.org
Website:
danamojo.org
Job details:
About DanaMojo
DanaMojo is A Compliance-First Payment Solutions Platform, offering a user-friendly method for NGOs to collect donations and manage donor relationships. The system provides support to NGOs to collect donations through payment gateways, maintain donor/donation database, provide an email marketing platform and helps NGOs to automate various operational and compliance related activities such as sending out 80G receipts, generating form 10BD/BE etc thus helping them reduce their overall efforts and cost. We are proud to have onboarded 1,300+ NGOs, positioning us as India's largest payment solutions provider for the NGO sector. Our goal is to change the landscape of giving by enabling 10,000+ NGOs with an easy way to collect money from their donors and provide tools and systems to help them better interact with their donors in a consistent and convenient manner.
We are a company who gives challenge to our employees to explore unchartered territories and leave the herd pack to create something unique to bring about transformation in the development sector.
Role Description
This is a full-time remote role as a Deputy Manager with 3-6 years of experience in NGO Relations. The Deputy Manager will be responsible for day-to-day tasks related to managing and fostering relationships with NGOs, ensuring efficient communication, coordinating customer service activities, and overseeing project management within the NGO partnerships.
The Dy Manager will support the Operations Manager in NGO Operations which will include onboarding NGOs on the platform, providing support to them and renewing their subscription with us. In an individual capacity, the Dy Manager will also be a Key Account Manager for a group of NGOs with the goal of increasing donations from them and will also take care of any escalations across NGOs. The Dy Manager will also lead a team of 1-2 team members/interns and will be responsible for recruiting & training team members and managing projects with them. under the overall supervision of the Operations Manager.
Roles & Responsibilities
• Responsible for NGO Onboarding, NGO/Donor Support, Renewals & Escalations
• Key Accounts Management with a set of clients to increase donations volumes
• Key Accounts Management with a set of clients to increase donations volumes
• Training/Recruiting team members
Expectations & Skills Required
• Excellent Oral & Written Communication skills in English and excellent Oral Communication skills in Hindi. Spoken knowledge of other languages will be an added advantage
• Strong presentation skills for Video DEMOs
• Advanced Excel capabilities
• Attention to detail is critical in this role as it involves a KYC process for onboarding NGOs
• Candidate must have experience of customer interactions and a customer-first mindset to solve their problems and aim towards customer-delight
• Candidates are expected to operate independently showing a high degree of ownership and responsiveness
• Ability to prioritize and multi-task amongst various responsibilities
Qualifications
- Analytical Skills and Project Management
- Excellent Communication and Customer Service skills
- Experience in Customer Experience management
- Ability to work independently and remotely
- Experience in the non-profit sector is a plus
- Any graduate with 3 to 6 years of experience. MBA candidates are preferred.
- Experience should be significantly more in Operations
Click on Apply to know more.