Website:
southampton.ac.uk
Job details:
Deputy Head, Admissions
Location: Onsite/Gurugram, New Delhi
Type of Contract: Permanent, Full Time
Salary: Competitive
Overview
The University of Southampton, in partnership with Oxford International Education Group (OIEG), has successfully launched its first international campus in India, located in Gurgaon, Delhi. This initiative, developed in response to India's New Education Policy, represents a significant investment in transnational education. The campus provides Indian students with the opportunity to earn a globally recognised degree without leaving the country.
Job Purpose
The Deputy Head of Admissions has a critical role to play in achieving admissions targets and objectives. You will play an active part in achieving business performance targets and drawing student talent to the institution. You must be hands-on with the entire admissions journey from application evaluation and offer generation through till enrolment at university to ensure responsive and expert support to students. You will also contribute towards efficient admissions workflows by optimising processes and technologies.
In this key role you will contribute to impact in higher education, achieving admissions that support organisational goals and delivering superior admissions experience to prospective students. The role will report to the Director, Admissions and Marketing Planning, University of Southampton Delhi.
Main Duties and Responsibilities
Strategy & Targets
- Create and deliver effective admissions and enrolment plans to achieve institution's student intake across all programmes.
- Ensure application assessment as per defined standards, enrolling students of the desired academic profile.
- Comply with admissions policy in the UK and Indian education environments, with special focus on aligning to global Southampton admissions requirements.
- Continually improve and streamline existing workflows, admission processes and systems and oversee operational effectiveness to meet defined SLAs.
- Support the processing of scholarship and bursary applications
Reporting
- Track admission metrics, analyse trends and present regular progress reports to leadership.
- Analyse admissions data to generate timely reports to support admissions operations and decision-making.
- Monitor admissions metrics to optimise the funnel and implement continuous learning.
- Maintain confidential and sensitive student records and documentation, in keeping with GDPR and other data privacy regulations as relevant.
Student guidance and communication towards student engagement and admissions experience.
- Monitor student enquiries for a timely and empathetic response
- Develop and manage communication flows for admissions and scholarship processing
- Support the planning and execution of university and admissions events such as offer-holder events, Open Days, admissions events.
Enrolment management
- Lead document verification and student enrolment including maintenance of student records and data integrity.
- Develop enrolment touchpoints and admissions communication for incoming students.
- Maintain strong relationships with the student experience team to support transition into university.
Team Leadership
- Motivate, hire, train, and manage the admissions team.
- Communicate corporate targets and translate these into individual objectives for each team member.
- Motivate and guide team members to achieve objectives, offering regular feedback.
- Support teams by developing knowledge and skills to improve work performance including training and onboarding new hires.
- Develop knowledge and training resources and manage standard operating procedures.
Cross-functional collaboration
- Delivery of a seamless, engaging and empathetic student admission process in keeping with University of Southampton value proposition and brand.
- Collaborate with academic and professional services teams to achieve admissions objectives.
- Work closely with the global admissions team, ensuring communication of plans, compliance and reporting as required.
Person Specifications
Qualifications
- Bachelor’s degree, post-graduate qualification in management
Experience and knowledge
- Experience working in the higher education sector at a university in a mid-senior management position
- Expert knowledge of admissions processing and evaluation of applications
- Experience of working with student information and CRM systems
- Experience of Indian and British education systems. (Desirable)
- Exposure to statutory admissions reporting. (Desirable)
Skills and abilities
- Excellent communication and strong interpersonal skills, including spoken and written English
- Proficiency with student information systems (SIS), customer relationship management (CRM) databases.
- Meticulous planner with high attention to detail.
- Exposure to international, cross-cultural work environments (Desirable)
Personal qualities
- Exceptional commitment and motivation
- Collaborative, solution-centric approach
- Growth mindset and learning orientation
This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
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