Jubilant FoodWorks Ltd.
Website:
jubilantfoodworks.com
Job details:
Role Purpose
To drive end‑to‑end safety governance for Delivery Riders, Frontline Maintenance teams, and Store teams, ensuring safe working practices, regulatory compliance, and zero‑harm operations across Domino’s India’s large retail footprint.
Core Focus Areas
- Rider Safety (Primary Focus)
- Frontline Maintenance & Vendor Safety
- Cluster Manager / Store Leadership Safety Ownership
Key Responsibilities
1. Rider Safety Management (Critical Accountability)
-Own and implement Rider Safety Standards across stores and clusters.
-Ensure compliance on:
- Helmet usage (quality, ISI compliance, chin strap use)
- Rider uniform and high‑visibility safety gear
- Safe riding behaviour, speed norms, and defensive riding practices
-Conduct regular rider safety audits, ride‑along checks, and on‑road spot verifications.
-Analyse rider accident, injury, and near‑miss data; conduct RCA and CAPA.
-Partner with Ops and HR to drive
- Rider onboarding safety induction
- Periodic refresher training and behavioural interventions
-Track and reduce rider accidents, insurance claims, and downtime.
2. Frontline Maintenance & Technical Safety
-Ensure safety compliance for maintenance technicians, electricians, HVAC, gas pipeline, and equipment vendors.
-Drive implementation of:
- Permit‑to‑Work systems
- Lock‑Out / Tag‑Out (LOTO) procedures
- Electrical safety, ladder safety, gas safety protocols
-Conduct safety audits during:
- Breakdown repairs
- Preventive maintenance
- Store refurbishments and minor civil works
-Ensure all technicians use PPE and safe work methods.
-Validate contractor safety documentation and certifications.
3. Cluster Manager & Store Leadership Safety Enablement
-Make Cluster Managers (CMs) accountable for safety standards across stores.
-Build CM capability to:
- Identify safety risks proactively
- Conduct store‑level safety checks
- Enforce rider and maintenance safety discipline
-Provide simple, executable safety dashboards for CMs.
-Support Store Managers and CMs during:
- Serious incidents
- Regulatory inspections
- Escalations related to accidents or unsafe practices
4. Retail Store Safety (QSR Context)
-Implement safety controls for:
- Kitchen equipment (ovens, fryers, hot surfaces)
- LPG cylinders, pipelines, and leak detection
- Electrical panels and appliances
- Slips, trips, falls in BOH and FOH
-Ensure stores follow daily / weekly / monthly safety checklists.
5.Incident, Accident & Emergency Response
-Lead investigation of:
- Rider accidents
- Store injuries
- Maintenance‑related incidents
-Conduct root cause analysis and drive preventive actions.
-Lead fire drills, evacuation drills, and emergency simulations at cluster level.
6. Training, Communication & Safety Culture
-Design and conduct focused training for:
- Riders (road safety, accident prevention)
- Maintenance teams (electrical, gas, height safety)
- Cluster Managers & Store Managers (safety leadership)
- Enable a strong “Safety is Non‑Negotiable” culture across frontline operations.
7. Compliance, MIS & Governance
-Ensure compliance with:
- Shops & Establishments Act
- OSH Code
- Motor Vehicle safety norms (rider context)
- Fire and electrical safety rules
-Maintain:
- Rider incident MIS
- Maintenance safety records
- Store and cluster safety dashboards
-Support audits, inspections, and regulator interactions
Key Success Metrics
- Reduction in rider accidents and injuries
- Compliance % on helmet and safety gear usage
- Reduction in maintenance‑related incidents
- Safety audit scores across clusters
- Training coverage for riders, maintenance, and CMs
Qualifications & Experience
Education
- Bachelor’s Degree (Engineering / Science preferred)
- Diploma / Degree in Industrial Safety / Fire & Safety (Mandatory)
Experience
- 7–12 years of safety experience in QSR, Retail, Logistics, Delivery, FMCG, or Field Operations
- Strong exposure to rider / field workforce safety preferred
- Experience working with Cluster / Area / Multi‑unit retail leadership
Skills & Competencies
- Strong understanding of rider safety and field workforce risk
- High field orientation; comfortable with extensive travel
- Practical problem‑solving mindset (not policy‑only)
- Ability to influence frontline teams and managers
- Strong audit, investigation, and MIS capability
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