SpaceBasic Inc.
Website:
spacebasic.com
Job details:
Company Description
SpaceBasic is Asia’s leading AI-driven campus automation platform, transforming university operations and creating seamless, smart campus experiences for students and staff. With innovative solutions like Automated Student Housing, Digital Cafeteria Management, SpaceBasic Pay, and Smart ID, SpaceBasic helps institutions cut costs, boost efficiency, and promote energy sustainability. Our mission is to empower universities to adopt modern technologies, streamlining management across hostels, cafeterias, access control, and payment systems. We are passionate about enabling campuses to function as fully integrated and futuristic ecosystems.
Job Title: Assistant Director / Deputy Director – Account Management (Implementation & Training)
Role Summary
The Assistant Director / Deputy Director – Account Management will be responsible for overseeing the successful onboarding, implementation, and training of clients on the SpaceBasic application. This role requires a structured and consultative approach to ensure seamless deployment, effective user adoption, and sustained client satisfaction. The incumbent will act as a key liaison between clients and internal teams, ensuring alignment with organizational standards and service excellence.
Key Responsibilities
Client Implementation & Onboarding
Lead end-to-end implementation of the SpaceBasic platform for assigned client accounts in accordance with defined timelines and quality standards.
Conduct detailed requirement-gathering sessions and translate client needs into effective system configurations.
Develop and manage implementation plans, ensuring adherence to project milestones and deliverables.
Collaborate with cross-functional teams including Product, Technology, and Support to ensure smooth execution.
Proactively identify risks and implement mitigation strategies to ensure successful project delivery.
Training & Capability Building
Design and deliver structured training programs tailored to different user groups, including administrators and end users.
Conduct training sessions through multiple formats, including in-person workshops and virtual sessions.
Develop standardized training materials, user manuals, and documentation aligned with organizational guidelines.
Evaluate training effectiveness and provide ongoing support to enhance user competency and system utilization.
Account Management & Client Engagement
Serve as the primary point of contact for designated client accounts, ensuring consistent and professional communication.
Build and maintain strong relationships with key stakeholders to understand evolving business needs.
Monitor platform adoption and usage metrics, driving initiatives to improve engagement and value realization.
Identify opportunities for account growth, including upselling and cross-functional expansion, in alignment with business objectives.
Ensure high levels of client satisfaction, retention, and long-term partnership development.
Performance Monitoring & Reporting
Track key performance indicators related to implementation success, training effectiveness, and client satisfaction.
Prepare and present periodic reports to internal stakeholders and senior management.
Capture and communicate client feedback to relevant teams to support continuous product and service improvement.
Process Excellence & Continuous Improvement
Establish and refine standard operating procedures for implementation and training processes.
Drive process optimization initiatives to improve efficiency, scalability, and service quality.
Stay informed of product updates and ensure timely communication and training for clients.
Qualifications & Experience
Bachelor’s degree in Business Administration, Technology, or a related discipline; postgraduate qualifications preferred.
8–12+ years of relevant experience in account management, client onboarding, implementation, or customer success within a SaaS or technology-driven environment.
Demonstrated experience in managing client relationships and delivering structured implementation projects.
Strong analytical, problem-solving, and organizational skills.
Excellent communication, presentation, and stakeholder management capabilities.
Ability to manage multiple priorities in a dynamic and fast-paced environment.
Willingness to travel, as required for client engagements.
Core Competencies
Strategic Account Management
Project & Program Execution
Client Relationship Management
Training & Facilitation
Operational Excellence
Key Performance Indicators (KPIs)
Timely completion of client implementations
Client satisfaction and retention metrics
User adoption and engagement levels
Quality and effectiveness of training delivery
Contribution to account growth and expansion
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