NoBrokerHood
Website:
nobrokerhood.com
Job details:
About the Company: NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies.
About the Role: The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands strong on-ground execution, team management, cross-functional coordination, and a commitment to service excellenc
e.
Responsibilit
- ies:
Client Servicing & Relationship Mana - gementServe as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Bui
- lders.Ensure high client satisfaction through prompt issue resolution and proactive engag
- ement.Conduct regular review meetings with societies to track SLAs, performance, and evolving require
- ments.Build and sustain long-term client relationships to ensure renewals, retention, and refe
- rrals.Collaborate with product and tech teams to address recurring issues or feature req
- uests.Operations & Exe
- cutionOversee all on-ground operational activities across the assigned
- city.Ensure 100% uptime and seamless functioning of the NoBrokerHood ecos
- ystem.Monitor SLA adherence for ticket closures, response times, and client communic
- ation.Maintain updated and accurate data for all societies — including visitor logs, resident databases, and vehicle
- lists.Coordinate with logistics and vendors for timely deployment, maintenance, and support ser
- vices.
Team Management & Field Ope - rationsLead and mentor a city-level operation
- s team.Define and monitor daily visit plans, service goals, and review sch
- edules.Conduct on-ground audits and surprise checks to ensure service quality and adherence t
- o SOPs.Drive a culture of teamwork, discipline, and accountability across the cit
- y team.
Business & Profi - tabilityOwn and drive city-level profitability through cost optimization and eff
- iciency.Support upselling and cross-selling of NoBrokerHood features and paid add-ons (RFID tags, parking solutions, ANPR upgrades
- , etc.).Ensure timely payment collections and renewals from so
- cieties.Optimize resource utilization to minimize idle deployments and stock
- wastage.
Reporting & G - overnanceMaintain accurate daily MIS reports on operations, servicing, and client
- feedback.Track performance metrics using CRM and ticketing da
- shboards.Share weekly city performance summaries with ma
- nagement.Ensure full compliance with company SOPs, safety guidelines, and governance s
tandards.
Qual
- ifications:
Graduate / Postgraduate in Business, Engineering, o - r Operations.Two-wheeler / four-wheeler with valid driving licence
- is mandatory.5–10 years of experience in Client Servicing, Sales, or Oper
- ations roles.Proven success in managing city-level teams, P&L, and clien
t portfolios.
R
- equired Skills:
Strong leadership and people mana - gement abilities.Excellent communication, relationship-handling, and ne
- gotiation skills.Hands-on, operationally focused mindset with att
- ention to detail.Strong problem-solving and escalation managem
- ent capabilities.Data-driven decision-making using Excel and operat
- ional dashboards.Ability to manage multi-site operation
s under pressure.
Preferred Skills:
Experience in managing c- ity-level operations.Familiarity with CRM a
nd ticketing systems.
Click on Apply to know more.