Security ClearanceOther
Duties
WHAT YOU'LL BE DOING DAY TO DAY As an Information Technology Specialist, you will use your knowledge of and experience to optimize business results and customer experience by: Assist in implementing and testing AI/ML or automation tools (e.g., scripts, workflows, or basic models) under the guidance of senior staff. Support data management activities by preparing datasets, performing basic data analysis, and validating data quality for reporting and program use. Apply and interpret IT policies ensuring compliance with established processes and procedures. Provide technical advisor, leading teams and influencing stakeholders while communicating complex IT and AI concepts to leadership. Lead the design, deployment, and governance of AI/ML solutions, including establishing standards for model development, validation, and monitoring.
Qualifications
WHAT WE ARE LOOKING FOR Minimum Qualifications: GS-11 At least one (1) year of specialized IT experience at or equivalent to the GS-09 grade level that include experience assisting in analyzing user requirements and supporting development, testing, or maintenance of IT systems and applications; supporting implementation or testing of automation or AI/ML tools (e.g., scripting, basic models, or workflow automation) under supervision AND I have IT-related experience demonstrating each of the four competencies: 1. Attention to Detail - Review work for accuracy and completeness; follows established procedures and checklists; identifies obvious errors in data, code, or documentation; ensures compliance with defined standards. 2. Customer Service- Respond to user inquiries and provides basic technical assistance; follows established procedures to resolve routine issues; escalates complex problems appropriately. 3. Oral Communication-Communicates technical information clearly to team members and users; asks clarifying questions; listens actively and responds appropriately. 4. Problem Solving- Identify routine problems; gathers and analyzes information; applies standard solutions; seeks guidance for complex issues. Customer Service - Work with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listen to others, attend to nonverbal cues, and respond appropriately. Problem Solving - Identify problems; determine accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR A Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR A combination of specialized experience and graduate level education that meets 100% of the qualification requirements for this position. GS-12 At least 1 year of specialized IT experience at or equivalent to the GS-11 grade level performing ALL of the following: independently analyzing business requirements and designing, developing, or enhancing IT systems or applications; designing and managing data structures, pipelines, or analytics solutions to support program operations or decision-making; developing, implementing, or evaluating AI/ML models or automation tools (e.g., predictive analytics, NLP, classification models).ensuring compliance with federal IT policies and standards and supporting audits or ATO processes. AND IT-related experience demonstrating EACH of the following four competencies; (1) Attention to Detail - Independently ensures accuracy and consistency across systems, datasets, and analyses; identifies discrepancies or gaps and takes corrective action; applies quality control processes to IT and AI outputs.; (2) Customer Service - Proactively engages stakeholders to assess needs; provides tailored IT and AI solutions; resolves moderately complex issues and ensures customer satisfaction; balances technical constraints with mission needs.; (3) Oral Communication - Effectively communicates complex IT and AI concepts to both technical and non-technical audiences; participates in briefings and discussions; adapts communication style based on audience.; (4) Problem Solving - Analyzes moderately complex problems; evaluates multiple solutions; exercises judgment in selecting and implementing solutions; resolves issues with minimal supervision GS-13 At least 1year of specialized IT experience at or equivalent to the GS-12 grade level performing ALL of the following: leading the design, architecture, or integration of complex IT systems or enterprise solutions supporting organizational missions; leading development of data architectures, governance frameworks, or advanced analytics initiatives across programs or organizations; designing, deploying, and overseeing AI/ML solutions, including establishing model governance, evaluating risks (bias, drift), and ensuring responsible AI use; interpreting and shaping IT and AI policy, and ensuring organizational compliance with federal laws, regulations, and standards. AND the IT-related experience demonstrating EACH of the following four competencies; (1) Attention to Detail - Establish and enforce quality standards for systems, data, and AI models; identifies systemic issues and implements improvements; ensures accuracy across complex, integrated environments and enterprise solutions.; (2) Customer Service - Serve as a trusted advisor to leadership and stakeholders; anticipates customer needs and influences solutions; resolves complex or sensitive issues; ensures IT and AI services align with organizational mission and strategy's.; (3) Oral Communication - Deliver clear, persuasive presentations to senior leadership and stakeholders; explains complex or sensitive topics (e.g., AI risks, system impacts); facilitates discussions and drives consensus..; (4) Problem Solving - Lead resolution of complex, ambiguous problems; develops innovative solutions; evaluates risks and trade-offs (including AI-related risks); provides recommendations that influence programs or policy Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. In order to receive credit for experience you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; student, etc). You will receive credit for all qualifying experience, including volunteer experience. If experience is on a part-time basis, you must provide the average number of hours worked per week start and ending dates of the experience. OPM Qualification General Policies Website
Education
Copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. College or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.
Other Information
THINGS YOU NEED TO KNOW Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc. Bargaining Unit Position: No Research position: No Drug Screening Required: Varies Applicants selected for this position may be subject to reasonable suspicion and post-accident drug testing upon hiring. Pomotion potential: Promotion to the next grade level is at management's discretion and is based on your meeting qualifications and time-in-grade requirements, demonstrated ability to perform the higher-level duties, the continuing need for the higher-level duties, and administrative approval. Promotion to the next grade level is not guaranteed and no promise of promotion is implied. Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as an CTAP/ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap. To be considered well-qualified under I/CTAP, you must be rated eligible based on minimum qualifications for this position and submit the supporting documents listed under the required documents section of this job announcement. Reemployment Priority List (RPL): To receive selection priority for this position, individuals on the RPL must meet the qualification requirements, complete all required assessments and be rated as qualified. RPL candidates are ranked using Category Rating procedures. Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.