ADM
Website:
adm.com
Job details:
About ADM:
We are one of the world’s largest nutrition companies and a global leader in human and animal nutrition. We unlock the power of nature to provide nourishing quality of life by transforming crops into ingredients and solutions for foods, beverages, supplements, livestock, aquaculture, and pets.
Job Responsibilities:
- Manage the delivery demands / requests from projects and one-off initiatives as the intake process for compute services, assessing requests for scope, complexity, cost, and delivery constraints
- Assess requests and develop SOWs that include commitments for scope, deliverables, costs, and schedules in collaboration with technical and business stakeholders
- Oversee the successful implementation and fulfillment of SOW commitments maintaining transparency on milestones, costs, and service quality metrics
- Collaborate with the FinOps team to implement targeted outcomes, validate realized savings, and report measurable efficiency improvements
- Establish standardized processes for governance and assessment of requests to enhance predictability, prioritization, and operational accountability across regions
- Coordinate cross-functionally with architects, engineers, and project managers to align delivery schedules with resource capacity and strategic technology plans
- Communicate demand status, risks, and delivery performance through leadership dashboards, scorecards, and concise executive-level presentations
- Partner with Finance and Procurement on cost modeling, chargeback validation, and vendor engagement to drive efficient and compliant service delivery
- Analyze demand and delivery trends to identify performance drivers, root causes, and improvement areas across global Compute Services operations
- Promote a culture of data-driven decision-making, fiscal accountability, and continuous improvement within the compute services organization
- Provide mentorship and knowledge sharing to strengthen ADM’s global demand management practices and operational performance discipline
Title: Demand Manager
Organization: IT Infrastructure & Operations
Location: India Hub
Job Requirements:
- Bachelor’s degree in Business, Information Technology, or a related quantitative field.
- 10+ years of experience in IT services, demand planning, or financial operations.
- Proven ability to develop and manage detailed Statements of Work (SOWs).
- Collaborative approach working with architecture, engineering, and operations teams.
- Skilled in creating reports and dashboards tracking demand trends and delivery metrics.
- Strong stakeholder engagement and cross-functional communication capabilities.
- Working knowledge of compute services and infrastructure services across hybrid environments.
- Analytical mindset with expertise in interpreting data and driving actionable insights.
- Experience partnering with FinOps to align delivery execution with cost objectives
- Exceptional written and verbal communication skills with business acumen.
- Bachelor’s degree in Business, Information Technology, or a related quantitative field.
- 10+ years of experience in IT services, demand planning, or financial operations.
- Proven ability to develop and manage detailed Statements of Work (SOWs).
- Collaborative approach working with architecture, engineering, and operations teams
- Skilled in creating reports and dashboards tracking demand trends and delivery metrics.
- Strong stakeholder engagement and cross-functional communication capabilities.
- Working knowledge of compute services and infrastructure services across hybrid environments.
- Analytical mindset with expertise in interpreting data and driving actionable insights.
- Experience partnering with FinOps to align delivery execution with cost objectives.
- Exceptional written and verbal communication skills with business acumen.
Key Job Responsibilities:
- Support the definition of a Demand Management organization, including but not limited to the following areas:
- Leverage global demand management delivery processes and governance to deliver superior operational performance in the Americas.
- Coordinate with the Service Delivery to deliver consistent processes, practices and tools.
- Service delivery activity optimization, including Prioritization, Change Management, KPI's, and Customer satisfaction
- Implementation of Cost transparency, accuracy and optimization along the value chain
- Support the implementation of the Service Management, with focus on the following:
- Contribution to the Service Catalog.
- Aid in the identification of Service Requirements for any new or existing services to be placed in the Service Catalog.
- Support the management and loading of the CMDB and reporting and correcting exceptions and data discrepancies
- Develop and implement a communication plan for publicizing the IT Service Catalog to IT customers.
- Develop and provide monthly deliverables which will: Assess and recommend updates to Service; Build out Service Catalog entries for new services;
- Contribute to ensure that Service Now has the required features to support the activities, with priority to automation, process performance, data accuracy.
- Contributes to identify and document needs for evolutions, in coordination with stakeholders in the different GT Services Lines, Towers and Local/Global teams. Follow-up on the evolutions agreed-to.
- Service monitoring & reporting.
- Control Asset and configuration elements so they are managed according to rules and guides
- Present performance /metrics data in a way which is understandable, actionable and adds value.
- Assist in identifying potential service improvement opportunities
- Support to Cost transparency.
- With the objective of supporting Cost accuracy, transparency and optimization, from Production to Billing to Customer :
- Identify optimization needs for Dashboarding and Reporting to follow Operations and Financials KPI’s
- Make sure operational and financial data are consistent along the sources and documents released by the different vendors (Microsoft, AWS, etc, …)
- Reconcile all sources and input data from different systems
- Investigate any non-data quality discrepancies, alert on gaps; Put in place Continuous Improvement Process for data accuracy.
- Ensure the release and communication of the dashboard, reports and KPI’s on the agreed recurring governance.
- Provide analysis in order to help FinOps / Financial controller to evaluate and take decisions.
- Participate in identifying efficiencies opportunities and monitor the achievement of them for related services.
- Assist in budget preparation and control for the yearly plan and for the ongoing projects.
- Assist to provide accurate reporting to customers / explanations on invoicing levels.
- Asset & Configuration management.
- Ensure that CIs are identified, accounted, reported, verified and audited
Managing of Demands:
Managing and executing Demands in the H&C area includes ensuring the team:
- understanding of specific demand requirements;
- demand entry into the demand management tool;
- demand response coordination within the team; Make a formal quotation and explain proposed solution to requestors and management
- ensuring demand responses are provided consistent with commitments made to requestors; Ensure proper delivery of the validated quotation by close follow up with the delivery teams and in depth knowledge of organization and processes globally.
Competencies and Experience:
Education:
- Bachelor’s degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience)
General Requirements:
- 5+ years experience in two of the three areas: Business/Operations, IT, or Project Management
- Strong knowledge of his/her customers (business, culture, needs)
- Very good knowledge of Data Center and Cloud Technologies
- Familiar with the latest technologies, standards, products, namely related with major Vendors AWS, Azure, Google Cloud Platforms, traditional data centers
- Ability to build adequate commercial proposals and associated SLA
- Experience including hands-on in project management skills, methods and techniques (planning, scheduling, financial modeling, reporting, project control procedures, etc.)
- Proficiency including hands-on for Microsoft Office Suite especially Microsoft Excel
- Experience with ITSM with preference for Service Now
- Experience with Project Methodology (Six Sigma, Agile, etc, …) is a Plus
Critical competencies:
- Ability to communicate with all levels of Management / Organization in order to gather required data in a timely manner as well as present relevant information when required.
- Works safely and complies with policies and procedures.
- Able to think creatively & exploit opportunities
- A demonstrated ability in successful problem-solving and management of multiple tasks/priorities.
- Ability to effectively manage a crisis situation and work under high pressure environments.
- Anticipating and Dealing with Changing Environments.
- Ability to work autonomously and in remote management situation, within a matrix organization of a large multinational company
- Ability to function in a team environment with extensive flexibility and limited supervision; must be a driven self-motivator.
- Ability to promote teamwork and a cooperative work environment.
- Customer and Service Oriented; Responsiveness and availability to ensure good service to users
- Strong Listening and dialogue skills to understand needs and problems encountered by users
- Proven interpersonal, analytical, presentation, communication, and organizational skills
- Qualitative and quantitative analytical skills with ability to collect and correlate information and data, making links to business processes and financial performance.
- Flexibility to accommodate financial planning, reporting, and monthly close deadlines.
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