About the role
Are you motivated by helping customers achieve their strategic goals? Do you enjoy enabling others and problem solving? Within Deltek Professional Services, this is where our passion lies. You are an excellent fit with us if your share these passions and you are a self-motivated, hands-on team player. You will be a part of a team of consultants who successfully implement customers on our Vantagepoint product, from point of sale to post go live. This is a great opportunity to have an impact on our customer-base as well as to foster your own relationships, building out your network within the industry. Ideally, you have prior experience in implementing our Vision and/or Vantagepoint software and/or implementing ERP software solutions. We encourage our consultants to be comfortable being proactive in their approach to problem solving and be able to work closely with project managers and other internal team members to help bolster their success. Strong verbal and written communication skills are a must, along with the ability to creatively find ways to work around challenges. You will report to the Senior Director, Deltek Professional Services and interface closely with our Project Management Office. Travel for this position is variable and may average upwards of 50%. Your Role and Impact Support Vantagepoint project delivery – both implementations to successfully configure and setup Vantagepoint, as well as post live strategic and best practice consulting support. Liaise closely with project managers to ensure seamless project execution. Assess and make recommendations for best practice business process workflow design or re-design to customers. Provide consulting expertise to sales on quotes for consulting services. Identify and resolve customer challenges, liaising with the project manager and delivery director when applicable. Use a comprehensive and extensive understanding of Vantagepoint to be able to resolve customer issues effectively and efficiently. Keep apprised of Vantagepoint updates/new releases. Understand industry accounting principles and their application to the Deltek Vantagepoint product line Work within budget and time frame requirements for completion of each project. Provide exceptional customer service. Work collaboratively in a team environment with a spirit of cooperation and entrepreneurship. Display excellent communication skills including presentation, persuasion, and negotiation skills.
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