Cloud Site Reliability Engineer

Position Responsibilities Help manage the service requests (fulfillment requests) that customers will raise to maintain their SaaS system as how they need it to be running. Communicate and coordinate with team members and other stakeholders that will be involved in any assigned task to the team. Perform hotfix deployments, and application maintenance for Deltek's Cloud Professional Service Products. Help create, evaluate, and maintain tools & automation that are used for the processing of services requested and other monitoring requirements. Collaborate with Engineering and other stakeholders for any issue analysis and resolution. Helps identify and perform process improvements related to Deltek SRE processes. Deliver server maintenance for Deltek's Cloud Professional Service Products, configuration changes, and security configurations. Troubleshoot raised support cases as part of capacity, configuration, upgrade, and release-related issues. Provision of L1/L2 support to troubleshoot basic to complex problems, provide software fault diagnosis, and help resolve operational issues. Coordinate with a globally distributed team to continually drive our SRE operations to success. Qualification: 5 years' experience in using various programming or scripting languages such as PowerShell. 5 years' experience in using SQL scripts, including MSSQL and/or Oracle. Experience in creating simple to complex queries, creating SQL scripts, and creating stored procedures. 3 years' experience in supporting any of the following fields: Enterprise customer-facing applications, computing platforms, and systems; or Operation, Automation, DevOps, Release Engineer, Service Reliability Engineer, or similar field. Able to cater to service/fulfillment requests as part of operational tasks that customers need to make sure all are running in their SaaS systems accordingly as needed. L1 and L2 support, including application troubleshooting experience with the ability to identify and document the root cause of application issues. Experience in using AWS. Willing to work on permanent weekend day shifts and amenable to changes in schedule depending on business needs, including night shifts. Nice to have experience: Experience working in a DevOps environment or knowledge of using DevOps tools or systems is an advantage. Experience using automated deployment technologies Experience with enterprise monitoring, management tools, ticketing tools, and log management systems. Diverse range of technical and operational interests and capabilities, including Microsoft Server, Internet Information Services (IIS), MySQL, SQL Server, SQL Analysis Services (SSAS), SQL Reporting Services (SSRS), virtualization, monitoring, and automation technologies.

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.