Assoc Ops Specialist

Provide level 1 technical assistance related to integrations and automation solutions. Maintain a thorough understanding of products, automation, and integrations tailored for customers. Handle escalations reported by other teams or customers with a proactive approach. Ensure adherence to quality standards, SLA, process, and security policies. Collaborate with operational and development teams during triage and resolution of operational issues. Follow incident management procedures based on severity. Capture detailed documentation on reported incidents and communicate with respective stakeholders. Take ownership of reported incidents and drive them to resolution.

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.