Support Analyst

Deloitte is hiring for Support Analyst – Hyderabad. Shift Timings: 2 PM to 11 PM. Work Location: Hyderabad. Position Summary: Service Line-Global Talent Operations Service Area: Talent L1: At Global Talent Operations we are responsible for supporting Global Platforms including but not limited to Learning, Performance and Applicant Tracking System. We, Provide first level support to all Deloitte professionals across for learning, support performance and acquisition teams from across Deloitte. Process access requests for talent platforms. Respond to queries received for any of the platforms. Provide functional support for the above-mentioned talent platforms. Participate as a test as and when required for changes on the talent platforms. Manage system level configurations, changes and testing as required. Manage access and ensure implementation of governance processes around data retention, compliance etc., Collaborate with L2/L3/Dtech and other vendor teams to resolve issues. Stakeholder engagement. Manage knowledge management documents relevant to the process. Job Responsibilities: Talent L1 – Support As part of the team, you will be responsible for: Provide L1 support for all the talent platforms (Learning, Performance and ATS). Manage access and ensure implementation of governance processes around data retention, compliance etc., Review and respond to queries received from users on functionality / usage of the above-mentioned platforms. Support application, functional, and User acceptance testing as required. Ensure appropriate document, knowledgebase is updated at all times.