Senior Analyst- Learning Delivery- Hyderabad

Role: Process Specialist – USI Learning Delivery (Senior Analyst) This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels. What it involves • Serving the USI Talent Learning and Development (L&D) teams for the planning and delivery of learning programs which cater to the learning needs and requirements of different businesses – Audit, Advisory, Tax, Consulting and Enabling Areas • Acting as an advisor and a consultant to the clients, scheduling periodic connects with stakeholders to evaluate SLAs and areas of development • Interacting, networking and partnering with various internal teams for the delivery of a learning session • Working with empaneled/authorized external vendors when required Work you'll do You will perform all or a combination of any of the following activities: • Talent L&D (Clients/Stakeholders from the USI Talent L&D Teams) o Periodic connects with the Talent L&D team for the planning and execution of the learning programs o Support the team lead in SLA management o Set expectations with the Talent L&D team, negotiate on the timeliness if necessary, and inform in case of delays o Evaluate new processes added to the portfolio and prepare RACI accordingly o Periodic reporting of learner and program metrics, dashboards etc. o Perform root cause analysis to find gaps and identify solutions • Process: o Requires proficiency in process excellence in terms of SOP, checklists and FAQ documents for primary activities and other tasks if required o Program delivery management with ownership and accountability of all program related tasks and sub-processes o Multi-tasking, attention to detail and adherence to timelines o Gain understanding and experience on various learning platforms like NextGen, SABA etc. • Team: o Support team members and team lead(s) with all program-related tasks, ensure task completion as per SLA timelines with accuracy o Ensure effective utilization of working hours with proper prioritization of work o Build a connect with team members and share knowledge, tips, best practices. o Perform quality checks on tasks and reports before they are submitted to the client o Continuous collaboration effort towards common business goals

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