Process Optimization and Assurance - Operations Analyst, Deloitte Global Technology

As a member of the Process Optimization team, the Operations Analyst will play a critical role in daily operations, ensuring Process Optimization leadership is equipped with accurate process metrics and initiative status to make informed decisions. You will be expected to oversee the development and delivery of enhancement processes and provide thought leadership as required around process and SLA insights. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role. Key Responsibilities: Collaborate with leaders to support the ongoing review and identification of process optimization opportunities Help facilitate the process optimization teams intake process, prioritization activities, and communication with key stakeholders Analyze process metrics and provide actionable insights to leadership Partner with process owners and leaders to explore, align, and deliver refined processes that address areas of concern Collaborate with Process Optimization leaders to understand reporting requirements and ensure information/insights are delivered timely and accurately Develop and maintain process optimization roadmaps Leverage analytical tools such as Power BI, Excel and Tableau to perform advanced analytics to serve leadership and stakeholders Research/remain current with best practices industry-wide, to support innovation and process optimization

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.