NSE - Jupiter Support - Salesforce Local Admin - Analyst

Analyst – Salesforce Local Admin - Deloitte Support Services India Private LimitedDeloitte has recently invested in implementing Salesforce and requires an Analyst to join the Salesforce support team. The primary function of this role is to support all Salesforce user for issue across all data objects, functionalities, reporting and dashboard and educating users on various functionalities for ease of business. Maintaining data quality of the system and ensuring system enhancements are aligned with business need of the Firm Work you'll do As a part of the Salesforce Local Admin, you will: Support as primary system administrator for the Salesforce users Effectively act as the liaison between our users, leaders, application maintenance & development teams Work with team members and project lead to establish suitable processes to support administrative, development, and change management activities Coordinate the evaluation, scope and completion of new system enhancement requests. Work independently with members of the user community to help them meet the business requirements Assist in educating of new users, and grow the Salesforce skill set across the organization Support end to end license management process (Activation, deactivation, adding/removing additional permissions, reassigning assets, welcome email etc.) Complete regular UAT (user acceptance testing) and prepare for upgrades Triage and fulfill incoming ServiceNow requests Updating and maintaining accounts, opportunities, contacts, Leads, campaigns and reporting & dashboard Data cleansing across all data objects for NSE geographies Manage ad-hoc request to support various business groups across organisation Produce customize reports/dashboard for users and business groups Maintain and update process documents Deliver excellent service in line with process requirements and ensure service level agreements are met Provide an employee focused experience through the timely and accurate completion of queries and activities Record and maintain accurate activity information tracking through to timely closure. Escalate more complex queries to the Team Leader or specific cases to the appropriate Salesforce support team. Take responsibility for keeping up to date on Deloitte policy and process developments. Maintain own continuing professional development to ensure advice given is appropriate and of a high quality. Ensure compliance with appropriate Data Protection legislation always.

The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.