Customer - CS&D - Manager - Conversational AI

Lead the end-to-end implementation of Conversational AI bots within Salesforce, ensuring seamless integration with CRM and other enterprise systems. Oversee the design, development, and deployment of AI-powered chatbot solutions. Work across business teams to enhance customer engagement and identify processes automations. Collaborate with stakeholders, including business leaders and other developers to define chatbot use cases, workflows, and success metrics. Provide technical and strategic guidance for AI-driven automation initiatives, ensuring alignment with business goals and customer experience standards. Manage project timelines and resources effectively while maintaining high-quality deliverables. Stay up to date with advancements in AI, NLP, and Salesforce technologies to drive continuous innovation. Ensure compliance with data security, privacy regulations, and best practices in AI governance. Train and mentor team members, fostering a culture of collaboration and knowledge-sharing.

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