Associate Technology Support Analyst

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation. Work you'll do As a member of the Customer Experience Organization (CXO), you will be responsible for maintaining end-user relationships at all levels of the organization. You will provide technical support to Deloitte's mobile workforce locally, at client engagement sites, or other locations as required. This role will allow you to demonstrate your extraordinary customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices. You also could showcase your presentation skills through the delivery of training related programs to the user community. This is an in-office role which works 100% onsite (five days a week) at our Atlanta, GA Deloitte location. Responsibilities: Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices, and printers. Engage with vendors to coordinate hardware repairs for laptops, mobile devices, and printers. Maintain accurate inventory of all IT assets. Provide one-on-one and group training for peers and customers, including onboarding of new hires. Participate in after-hours support program on rotating basis. Occasional call center phone support may be required.

Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. The ~3,000 professionals in DT - US deliver services including: Cyber Security Technology Support Technology & Infrastructure Applications Relationship Management Strategy & Communications Project Management Financials The Customer Experience (CXO) team is DT – US first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, CXO provides hands-on support to Deloitte employees.