Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Job Title - Delivery Manager - HRO Process – BPO 5 – Chennai
Job Responsibilities
10 + yrs of experience required
Lead or participate on project teams involved with departmental or strategic projects.
Conduct performance evaluations/reviews for team members. Identify the current competencies of each associate and provide training and development in required skill areas.
Required Skills
Should have in-depth Knowledge of HRO Delivery
Manage the day-to-day operations of a complex business unit comprising of 150-250 employees.
Identify issues bottlenecks that prevent hinder the organization in providing the best-in-class customer experience, escalate them appropriately and collaborate with Clients and internal partners to fix those issues
Conduct performance evaluations/reviews for team members. Identify the current competencies of each associate and provide training and development in required skill areas.
Promote teamwork and responsiveness of individuals in their areas of responsibility through support and coaching.
Lead or participate on project teams involved with departmental or strategic projects.
Monitor staffing needs for the team, within the requirements of the department budget, and establish workforce plan that anticipates business needs and staffing resources.
Ensure the team has the tools, support and guidance necessary in order to fulfil its daily responsibilities in a timely and accurate manner.
Manage Global business partners. Foster team work and innovation across the sites to improve performance and customer experience.
Must Have Skills
Should have in-depth Knowledge of HRO Delivery
Lead or participate on project teams involved with departmental or strategic projects.
Conduct performance evaluations/reviews for team members. Identify the current competencies of each associate and provide training and development in required skill areas.
Good To Have Skills
Experience in managing delivery for global customers
Skills Required
RoleDelivery Manager- HRO Process – Chennai
Industry TypeITES/BPO/KPO
Functional Area
Required Education Bachelor
Employment TypeFull Time, Permanent
Key Skills
- DELIVERY & OPERATIONS
- HRO
- HRO OPERATIONS
Other Information
Job CodeGO/JC/2228/2026
Recruiter NameMarilakshmi S
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