Accenture
Website:
accenture.com
Job details:
Role Requirements
✔ 18–28 years of experience in HR Shared Services / Talent Management / HR Operations
✔ Strong expertise in Core HR, Talent Acquisition Operations, Case Management & HRIS support
✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms
✔ Strong understanding of GenAI & Agentic AI frameworks with HR transformation exposure
✔ Experience driving SLA/KPI governance, operational stability, and delivery excellence
✔ Expertise in automation, productivity improvement, and continuous improvement initiatives
✔ Strong client-facing communication and stakeholder management skills
✔ Experience managing large distributed teams, escalations, and transition programs
✔ Strong analytical, governance, and operational reporting capabilities
✔ PMP, HR certifications, Workday Certification or similar credentials preferred
Key Responsibilities
🔹 Lead end-to-end HR Shared Services delivery across multiple HR towers
🔹 Ensure SLA/OLA compliance and operational stability across geographies
🔹 Drive process transformation, automation, and digital HR enablement initiatives
🔹 Lead governance reviews, operational reporting, and performance management
🔹 Partner with client HR leadership and regional stakeholders
🔹 Manage escalations, delivery risks, and service continuity
🔹 Support transitions, stabilization, and workforce readiness initiatives
🔹 Drive productivity, service quality, and continuous improvement programs
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