Accenture
Website:
accenture.com
Job details:
Role Requirements
✔ 16–25 years of experience in HR Shared Services / HR Operations delivery
✔ Strong expertise in Core HR, Case Management, HRIS & Talent Acquisition Operations
✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms
✔ Good understanding of GenAI & Agentic AI frameworks with HR transformation exposure
✔ Strong experience in SLA/KPI governance, operational stability, and service delivery management
✔ Proven expertise in automation, productivity improvement, and continuous improvement initiatives
✔ Experience managing large distributed teams and global delivery models
✔ Strong client-facing, stakeholder management, and escalation handling skills
✔ Experience in transition, stabilization, and service migration programs
✔ Strong analytical, reporting, and workforce planning capabilities
✔ PMP / HR certifications / Workday certification preferred
Key Responsibilities
🔹 Lead end-to-end delivery of HR Shared Services towers
🔹 Ensure SLA/OLA compliance, service quality, and operational stability
🔹 Drive automation, process optimization, and productivity improvement initiatives
🔹 Manage governance forums, KPIs, reporting, and performance analytics
🔹 Act as primary interface for client HR Operations stakeholders
🔹 Lead escalation management, risk mitigation, and service continuity
🔹 Support transitions, onboarding, and stabilization of new processes
🔹 Drive transformation initiatives including GenAI and digital HR solutions
🔹 Optimize workforce planning, capacity utilization, and delivery efficiency
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