Deloitte
Website:
deloitte.com
Job details:
Summary
Position Summary
The ITBS USI Lead will support the delivery of IT business services by driving operational execution, coordinating across teams, and helping ensure consistent service outcomes. This role works closely with stakeholders to manage priorities, improve processes, and support business needs in a fast-paced environment. The ideal candidate brings experience leading service delivery activities, identifying improvement opportunities, and guiding teams to meet performance expectations.
Work you'll do
As a Firm Enterprise Solutions Senior Leader, Delivery Management on the ITBS team, you will be responsible for:
- Lead IT business services delivery activities and monitor service performance against agreed service expectations
- Oversee critical operational processes, governance routines, and reporting activities to support service continuity
- Coordinate with Client and USI stakeholders to align priorities, execution plans, and delivery decisions
- Manage demand intake, change requests, and prioritization across competing business needs
- Lead stakeholder engagement, team direction, and capability development to support delivery outcomes
The team
The ITBS team supports business and technology stakeholders through service coordination, operational governance, and process execution. The team works across functions to help maintain service continuity, improve reporting visibility, and support business priorities.
Location: Hyderabad
Shift Timings: 11 AM to 8 PM
Qualifications
Required:
- Bachelor’s degree or master’s degree
- 14+ years of experience in IT service delivery, delivery management, or operational leadership
- Experience working in a delivery model
- Experience with IT service governance, operational reporting, and service review processes
- Experience partnering with business and technology stakeholders to manage priorities and service delivery
- Experience leading service improvement initiatives or operational process improvements
- Experience using artificial intelligence tools in business operations or delivery workflows
Preferred:
- Experience leading cross-functional teams in a shared services or global delivery environment
- Experience supporting demand management, change management, or service transition activities
- Experience with service management or reporting tools
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 352020
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