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Software Engineer (React) - (Logistics, AI Autopilot)

Min Experience

3 years

Location

Berlin, Germany

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

We are on the lookout for a Software Engineer (React, JS) to join the Global Service Tech team in Logistics on our journey to automate the work of customer support agents, using the latest AI technology. At Delivery Hero, we are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal tool Agent Copilot already provides our human agents step-by-step instructions to solve a customer's problem in adherence to the standard operating procedures, and even uses LLMs to understand automatically when customers provide relevant details in the chat. Your job is to take this to the next level: Virtual Agents. This new set of tools and services will play a crucial role in achieving our goal by applying the latest AI technology and innovative solutions to automate the whole conversation with the customer and the problem resolution. Contributing to designing and building the backoffice solution that allows us to transform to automate the service experience of all customers. Deliver scalable solutions to our Backoffice product, serving stakeholders in more than 50 countries, where ensuring quality and reliability by employing high observability practices is a must. Practicing modern software development methodologies such as Continuous Delivery, TDD and Scrum. Be an active partner for Product management in order to provide the best value for our stakeholders and customers. Collaborating with cross-functional and international agile teams Working in a fast-paced and multicultural environment Building products used by millions of customers globally

About the company

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Skills

javascript
typescript
react
html5
css
testing
frontend
ci/cd