Website:
hgs.com
Job details:
Job Description & Company Profile:
Hinduja Global Solutions (HGS) is a global company specializing in Digital and Customer experience (CX) solutions. HGS is part of the Hinduja Group, a large multinational conglomerate. With over 18,000 employees across 30+ delivery centers in 10 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals.
Job Tittle - Delivery Head (AVP level)
Experience Level: 15-20 years
Job location: Hyderabad
Work mode: Office-Hybrid
Requirements :
- Has run an offshore engagement of 80-100 people end to end as the single point of accountability, not a workstream lead inside a bigger program
- Infrastructure and platform background (VMware/VCF migration, SRE, MS365, data engineering, AI projects/Palantir). Doesn't need to be hands on but must be able to hold their own in a technical review
- Comfortable running staff augmentation and outcome-based delivery side by side, as HGS business model
- Strong people manager for distributed and multiple time zones including US hours with night shift on call
- Runs staffing and replacements tightly. We have contractual time to fill and replacement commitments, so they need to live in the numbers daily with you or anyone from your team.
- Credible one to one with senior client stakeholders. Three different SVP level owners on the client side
- Disciplined on reporting. Weekly, monthly, quarterly rhythm with the client, and they should spot problems before the client does
- Has been measured on real SLAs with consequences, not just activity reporting
- Understands security and compliance in practice. US client, background checks, access controls, audits
Click on Apply to know more.