Buildesk
Website:
buildesk.in
Job details:
About Us:
Buildesk is a fast-growing
PropTech company helping real estate developers and channel partners
digitize their businesses with next-generation technology. Our platform offers an
end-to-end solution including:
- Marketing Automation
- Sales CRM
- ERP for Procurement & Finance
- Channel Partner Management
- Vendor Management
- Customer & Broker Apps
We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.
Role Overview:
We are looking for an Executive : Delivery & Customer Support who will serve as the primary point of contact for customers post-implementation. This role involves providing product training, troubleshooting technical and functional issues, ensuring smooth platform adoption, and delivering an excellent customer experience.
Key Responsibilities:
Customer Training & Onboarding
- Conduct product training sessions for new and existing customers via calls, screen sharing, and demos.
- Help customers understand platform features, workflows, and best practices.
- Ensure smooth onboarding and successful product adoption.
Issue Resolution & Technical Support
- Handle day-to-day customer queries and technical issues via calls, emails, and support tools.
- Diagnose, troubleshoot, and resolve product-related issues efficiently.
- Coordinate with internal tech and product teams for issue escalation and resolution.
- Ensure timely closure of support tickets with proper documentation.
Customer Assistance & Relationship Management
- Act as a trusted advisor and support partner for customers.
- Provide prompt, accurate, and professional responses to customer concerns.
- Maintain strong relationships to ensure customer satisfaction and retention.
Documentation & Process Management
- Maintain records of customer interactions, issues, and resolutions.
- Create and update help documents, FAQs, and training materials.
- Follow defined support processes and service standards.
Product Feedback & Improvement
- Collect customer feedback and share insights with product and engineering teams.
- Identify recurring issues and suggest improvements.
Requirements
Key Requirements:
- 1–3 years of experience in Customer Support, Technical Support, or Customer Success (preferably in SaaS or software products).
- Strong communication and presentation skills.
- Ability to explain technical concepts in simple terms.
- Good troubleshooting and analytical skills.
- Basic understanding of CRM, ERP, or SaaS platforms.
- Strong problem-solving attitude and customer-first mindset.
- Ability to manage multiple customers and priorities.
Preferred Qualifications
- Experience in SaaS, CRM, or ERP support.
- Experience in conducting customer training sessions.
- Familiarity with ticketing tools and remote support tools.
Click on Apply to know more.