Boston Garden Society Account Representative, TD Garden

Overview:

Delaware North Boston Holdings is hiring a full-time Boston Garden Society Account Representative to join our team at TD Garden in Boston, Massachusetts. As an Account Representative, you will be responsible for managing the overall relationship and retention of Boston Garden Society clients. If you are relationship-driven, detail-oriented, and thrive in a fast-paced hospitality environment, we encourage you to apply!  

Additional Details:

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description:

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Responsibilities:

• Deliver proactive account management for Boston Garden Society clients, ensuring exceptional membership experiences and high satisfaction
• Achieve or exceed annual renewal revenue goals through contract management, early extensions, and client upgrades
• Respond to client inquiries across multiple channels, provide training on membership and ticketing platforms, and oversee amenities and services
• Cultivate strong client relationships by attending events, understanding client needs, and proposing solutions to optimize experience and retention
• Assist with planning and execution of special events, activations, and new amenity programs to enhance engagement and drive profitability

Qualifications:

• Bachelor’s degree or equivalent experience  
• Microsoft Office, Salesforce, or similar CRM experience; Ticketmaster Archtics experience preferred 
• Minimum of 1 year of sales or retention experience 
• Detail oriented, diplomatic, and empathetic, with exceptional customer service skills 
• Ability to close sales 

Delaware North is an American multinational food service and hospitality company headquartered in Buffalo, New York. The company also operates in the lodging, sporting, airport, gambling, and entertainment industries. The company employs over 55,000 people worldwide and has over $3.2 billion in annual revenues.