- The Cybersecurity Liaison provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory.
- This role requires strong customer service skills, technical aptitude, and experience with government inventory management.
- Will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking.
- Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.
- Respond to/mitigate network security incidents and implement NDCI clean-up procedures, if necessary
Equipment/Systems:
- This position requires frequent use of computers, printers, and various software applications.
- Experience with MS Office products, ticketing systems, and IT asset management software is essential.
Competencies:
- The liaison role requires attention to detail, accuracy, excellent listening skills, and effective communication.
- Technical proficiency in computer hardware, software, and networking is also required.
- The ability to multi-task, prioritize, and work independently is critical.
Work Environment & Physical Demands:
This job operates primarily in an office setting. This role routinely uses standard office equipment such as computers, phones, and printers. Duties may require lifting of computer equipment, using ladders, walking large office buildings, and loading/unloading of boxes, containers, or trucks.
Position Type and Expected Hours of Work:
This is a full-time exempt position; typical work hours and days are Monday through Friday, regular business hours; additional hours as needed to ensure performance across the program.
Travel: Primarily local travel for user support